Join the Seated team!

 
From left to right: Pete (Software Engineer), Myles (Business Development), Kameryn (Account Manager), David (Co-founder), Max (Operations), John (Co-founder), Stuart (Software Engineer)

From left to right: Pete (Software Engineer), Myles (Business Development), Kameryn (Account Manager), David (Co-founder), Max (Operations), John (Co-founder), Stuart (Software Engineer)


About seated

The ticketing industry is built for venues and promoters. Seated is the only ticketing platform built for artists and fans. Seated partners directly with artists to get exclusive access to official tickets.

Come join the team that has partnered with artists like John Mayer, Christina Aguilera, Nathaniel Rateliff & The Night Sweats, Death Cab for Cutie and hundreds of others to change ticketing forever.

 We’re looking for people who are hungry to learn and contribute, excited about both technology and live music.

Current openings at Seated:
Operations & Customer Support Specialist (New York or Nashville)
Product Designer (New York or Remote USA)
Paid Internship (New York)


FULL TIME - operations & customer support specialist
(NYC / nashville)

The ideal candidate for this role has an all-in, do what it takes attitude. We’re looking for an empathetic, critical thinker who can remain calm and collected when faced with difficult scenarios. The ideal candidate can manage complex projects with lots of moving parts across teams.

We're looking for career-focused individuals who are willing and able to work on a flexible full-time schedule, including during show nights & weekends. The role requires stellar teamwork, as well as the ability to work autonomously.

The ideal candidate has a desire for growth and opportunity in a rapidly developing small-team work environment.


/// What You’ll Do

The Operations & Customer Support Specialist at Seated is responsible for all things ticketing, including promoter communication, setting up shows, pricing tickets, and payment and fulfillment of shows. You’ll also provide an unparalleled ticket buying experience for fans. This includes supporting fans with high level responses, assistance and information from the moment an Artist announces their tour to the moment they walk in the door of the venue.

  • Be the face and voice of the Seated brand for promoters and customers

  • Assist in setting up, building events, closing out shows and fulfilling tickets

  • Be professional, courteous, and empathetic to fans and promoters

  • Cover real-time, remote fan support via SMS, email, and phone

  • Understand, document, analyze, and improve customer experiences

  • Define, create, optimize, and implement internal process and policies

  • Assist in crafting & delivering messages to fans for show updates & important details

/// Qualifications

• Bachelor's degree or equivalent
• 2+ years of work experience in customer service, customer communications, event operations or related roles
• Excellent written and oral communication skills
• Impeccable attention to detail
• Ability to empathize with, and clearly understand the customer’s needs
• A good sense of humor to engage fans in conversation
• Data-driven, with strong analytical and quantitative skills
• Dependable and punctual
• Excellent prioritization and problem-solving skills
• Comfortable supporting fans on the phone while remaining situationally aware, patient, and professional
• Flexible schedule, including phone and email coverage on nights and weekends during events
• Receptive to feedback and mentoring, with a passion for personal and professional development
• High level of comfort and familiarity with Excel and Google Sheets
• Comfortable in a fast-paced environment, subject to rapid change and uncertainty

Apply now by emailing jobs@seated.com


FULL TIME - PRODUCT DESIGNER
(NYC OR REMOTE USA)

As the first ever Product Designer at Seated, you'll be the core owner of our product from start to finish. You’ll help us better understand our users’ needs & pain points, and will have the skills to turn your learnings into beautifully designed visuals and interactions. You'll report to our CEO and collaborate with the engineering team.

/// What You’ll Do
• Lead design projects across the entire product lifecycle and multiple product launches. You’ll set the vision for the entire user experience.
• Rapidly produce multiple concepts and prototypes; knowing when to apply pixel-perfect attention to detail, and when to make low-fi sketches and prototypes.
• Partner closely with the engineering and business teams to find elegant, practical solutions to various design challenges.
• Maintain the company’s visual identity across all aspects of the business (product, website, marketing materials, social media accounts, sales presentations, etc).

/// Who You Are
• Your background is primarily in visual design, but you have 4+ years of UX experience at an agency, startup, or similarly fast-paced technology company
• You have experience with common research techniques such as user testing, 1:1 interviews, focus groups, surveys, etc.
• You have integrated user research into a product design and development process without it being a bottleneck

Apply now by emailing jobs@seated.com


PAID INTERNSHIP -SUMMEr/fall 2019 (NYC)

We’re looking for a driven undergrad to work with Seated's operations team in New York City.  We’re looking for someone who is hungry to learn and contribute, excited about both technology and live music.

/// What you’ll do:
• Help new clients with setting up Seated for the first time
• Assist Seated's operations team with digital ticket fulfillment and event creation
• Respond to customers who have questions about their ticket orders

/// Who you are:
• Even though you might not have much work experience under your belt, you’ve probably held ambitious, challenging internships before – perhaps at other music or tech companies.
• Strong analytical skills. Comfortable in Excel, Google Sheets, etc.
• Advanced knowledge of HTML & CSS is a bonus!

Apply now by emailing jobs@seated.com